# Example support process map

Add your trigger, finish condition, exception path and acceptance condition for each handoff.

| Step | Role | Input / decision | Output |
| --- | --- | --- | --- |
| Receive request | Support | New customer message | Single record |
| Check information | Support | Enough reproduction detail? | Ready or awaiting information |
| Investigate | Resolution owner | Ready request | Proposed solution |
| Verify outcome | Reviewer | Does it meet expectations? | Approval or rework |
| Notify customer | Support | Verified outcome | Reply and completion evidence |

Guide: https://taskending.com/en/blog/how-to-map-a-business-process/