# Support request template

Do not include passwords, access keys, session cookies or unrelated customer records.

| Field | Information to provide |
| --- | --- |
| Title | [Observed symptom] during [action] |
| Reproduction | 1. Starting state  2. Action  3. Result |
| Expected / actual | [Expected behavior] / [Actual behavior] |
| Impact and workaround | [Affected work] / [Available alternative] |
| Environment and evidence | [Relevant version, time and sanitized attachment] |

Guide: https://taskending.com/en/blog/how-to-write-a-useful-support-request/