Taskending
Help desk software for customer requests
Assign support emails to your team and track replies alongside the original request. Use Taskending with a dedicated Gmail inbox or a customer portal.
Start for free ↗How does a support email become a ticket?
A workspace administrator connects a dedicated Gmail inbox to a project. For eligible incoming messages, the subject becomes the ticket title and the message becomes its description. Connecting a personal inbox can turn newsletters into tickets too.
- Gmail access is read-only.
- New tickets appear in the team queue, where the team can assign an owner.
Example ticket: A customer cannot open a report
A support agent takes the ticket and asks which report failed. When the customer replies in the same conversation, the team can see the exchange on the ticket. A developer records the cause in an internal note. The agent sends the fix in a public reply and closes the issue.
- Internal notes stay within the team.
- Public replies reach the ticket participants.
Accept tickets without connecting an inbox
Enable the customer portal for a project and invite a customer. They can submit a request and follow the replies there. To try the workflow, assign one request to a teammate and compare the customer’s reply view with the internal notes your team sees.
- Customers can access requests they participate in.
- First-response and resolution targets run on a 24/7 clock.