Customer support · Taskending editorial team
Use mail history to investigate delivery
Mail history is an inspection tool for application delivery attempts, not a customer inbox. Focused reading of recent records is more useful than loading everything.
Updated: · 1 min read
How to apply it
Open mail history from authorized Taskending settings. The modal loads on demand and shows the latest 30 records. Compare time, recipient and status for the event in question. Remember that older periods are outside this limited view.
A concrete example
If an assignment email is missing, inspect the corresponding time and event. A membership-removal message tells you nothing about delivery of the assignment. Read message type and context together.
What to watch for
A long historical queue does not mean all messages are being attempted today. Clearing failure records does not fix their cause. Avoid unnecessarily sharing recipient information in screenshots.
How to check the outcome
Identify the attempt’s result and the next step: preference correction, provider investigation or mailbox review. Closing the modal should return you to normal settings.
Try it in your own workflow.
Create a company workspace and your first issue. Taskending is currently free.
Start for free