Customer support · Taskending editorial team
Why the inbox and email notifications differ
The application inbox and email are separate delivery channels. An email failure should not imply that the in-app event also disappeared.
Updated: · 1 min read
How to apply it
Use the Taskending inbox for relevant assignment, status and activity records. Configure email preferences separately. A notification should lead to work you are authorized to see; access is reevaluated when company or project membership changes.
A concrete example
An assignment can appear in the inbox while provider limits or an email preference prevent a message from arriving. Inspecting the inbox first and delivery status second separates the two concerns.
What to watch for
Sending every company event to everyone would make the inbox unusable. Relevance, access and email delivery are different conditions. Old mail-queue records are not automatically new inbox notifications.
How to check the outcome
Verify a small authorized example reaches the right person and issue. Do not interpret missing email alone as a lost task.
Try it in your own workflow.
Create a company workspace and your first issue. Taskending is currently free.
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